Privacy Policy

National Energy Rating is committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect and use any Personal Information you provide to us, and how we safeguard the privacy of such information.

Dear User

Introduction
We want you to know that we respect the privacy of every user who visits www.nationalenergyrating.co.uk (“the Website”) and every user who makes an enquiry relating to the products available through the Website. We set out below what information we learn about you when you visit the Website, what we do with that information, and how you can change the information we have.

The Information We Collect
We do not collect any personal information from our Website visitors so you are free to visit our Website as often as you like without the need to register. The only condition is that all users of this site must agree to our Terms of Use and this Privacy Policy before using this Website.

Our Website uses software features known as “cookies”, which are small pieces of data that are stored on your hard drive when accessing a website. They are akin to identity cards, and we may use them as follows:
to allow us to know when users return to our website and which pages or services you access while there; and
to gather information on an aggregate basis in order to identify the most popular areas of our Website and make it easier for users to access them.

You are encouraged to visit our Website and make enquiries in relation to our products and/or services. Where you submit an enquiry you will be required to submit to us your name, e-mail address, telephone number and mobile telephone number (together referred to as “Personal Information”) and we may from time to time contact you by e-mail, short messaging service or telephone to discuss our products and/or services.

Disclosure of Information
National Energy Rating complies with and is registered under the Data Protection laws in England (see below). We take all reasonable care to prevent any unauthorised access to and use of your personal data.

Our staff and those working for our agents and contractors maintain a responsibility to keep your Personal Information confidential and will only use it to offer relevant products and/or services related to your enquiry.

If you submit any emails to us, we will keep a record of them and your Personal Information to help us keep track of any enquiries or complaints regarding our products and/or services to allow us to fulfil our obligations.

Whilst any Personal Information that we use to provide or promote our products and services to you will not be passed to any third party organisation for marketing purposes, on occasion your details may be shared National Energy Rating approved contractors or agents, in order to inform you about relevant National Energy Rating products and services.

If you do not wish to receive this information from National Energy Rating or our associates or wish to delete Personal Information you have submitted through the Website please send an email to us entitled “Remove Personal Information” at info@nationalenergyrating.co.uk or call us on 0800 121 8761.
We reserve the right to disclose personal data to any third party which has a legal right to request such information.
If a third party acquires control or the business of National Energy Rating, we may transfer personal data we then hold to that third party.

Security of Data and Online Payment
We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post and telephone.

When our enquiry form asks you to enter your Personal Information, that information is protected with encryptions and firewalls, to protect the confidentiality and integrity of your information from unauthorised access and disclosure.

Our payment system is run for us by [ ] which operates a secure server in the processing of credit/debit card payments. In connection with the performance of their duties, [ ] may transfer your credit/debit card details outside the European Economic Area.

If you have any questions about the security of our Website please e-mail us at info@nationalenergyrating.co.uk.

Data Protection Act (1998)
We are registered for the purposes of the Data Protection Act 1998, and make every effort to ensure that our systems and procedures meet the both the legal requirements and the best practice recommendations of the Act.

For more detail about your rights under the act, the rules we have to adhere to in collecting and storing your information, and how you can check your data records visit www.dataprotection.gov.uk.

You have a right to receive a copy of the information we hold about you by sending your request, together with an administration fee of £10 to National Energy Rating.

Consent and Changes to the Privacy Policy
By using this Website you consent to our collection and use of your Personal Information as stated above.

If we need to change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website to draw your attention to any change. Continued use of the Website will signify that you agree to any such changes.